At DCLS, we are accountable and responsible for all personal information in our possession or control, including any personal information transferred to third parties.
DCLS will identify and document the purpose for which personal information is collected at or before the time the information is collected, and explain the purposes for which it is being collected. DCLS collects and uses personal information for the following purposes:
DCLS will obtain consent before collecting, using or disclosing personal information, except where permitted by law.
DCLS will take reasonable steps to limit the amount and type of personal information collected to that which it is necessary to achieve the stated purposes before the time of collection or permitted by law. DCLS will collect personal information by fair and lawful means.
DCLS will ensure that procedures are in place for the use, disclosure and retention of personal information. The information will be retained only as long as necessary for the fulfillment of those purposes, except as otherwise permitted or required by law or MCFD regulations. Sensitive documents on disposal will be shredded.
DCLS will make every effort to ensure that personal information in its possession or control is accurate, complete, and up-to-date as necessary for the purposes for which it was collected.
DCLS is committed to the protection of personal information in its possession or control from loss or theft and from unauthorized access, use disclosure, copying or modification through utilizing safeguards appropriate to the sensitivity of the information such as:
DCLS policies and procedures regarding the management of personal information are written in an understandable format in the Standard Operating Procedures Manual. This manual is constantly under review and is available at all DCLS sites. All employees have been informed of the Privacy Policy. New employees receive orientation and training and are informed of the Privacy Policy. Our Privacy Policy is posted on the DCLS web site www.dcls.ca and is available in a brochure form upon request.
DCLS will inform individuals of the existence, use, and disclosure of his or her personal information and will provide access to that information, except where the law requires DCLS to deny access. All written requests for personal information by an individual will be responded to within a reasonable length of time to a maximum of 30 working days. In the case of employees access will be granted within five working days.
DCLS Privacy Officer is accountable for DCLS compliance with the principles described in the Privacy Code. If you have any questions, concerns or complaints about the way in which personal information is collected or used, please direct them to the attention of:
Patti Ellis
DCLS Privacy Officer
1-3800-72nd Street
Delta, BC V4K 3N2
Telephone: 604-946-9508
Email: pellis@dcls.ca
All questions, concerns or complaints will be acknowledged within five business days. All challenges will be investigated and appropriate corrective measure will be undertaken.